Shipping policy

Shipping within the United States

Made by Haylie ships within the United States using USPS Ground Advantage. Shipping charges are shown at checkout.

When your necklace ships

Finished, available necklaces dispatch within 3–5 business days. Business days are Monday–Friday, excluding holidays. We send tracking information when your order ships.

If we cannot dispatch within this window, we will contact you with an updated estimate and the option to cancel for a refund.

Delivery estimates

Dispatch time is separate from the carrier's transit time. Carrier estimates are not guaranteed arrival dates. Noncontiguous U.S. destinations can take longer.

Delayed or missing shipments

Email madebyhaylie@gmail.com or use our Contact form with your order number. We aim to reply within two business days.