Refund policy

Requesting a return

You may request a return within 14 calendar days of delivery. For a change-of-mind return, the necklace must be unused, in original condition and include all supplied components.

Contact madebyhaylie@gmail.com or use our Contact form before sending anything back. Include your order number. We will provide return instructions and the return address privately.

Sending your approved return

Send an approved return within 14 calendar days after receiving the instructions. Package it securely and use tracked shipping. Original protective packaging is preferred where available.

You cover change-of-mind return postage. Original outbound shipping charges are not refunded for change-of-mind returns. There is no restocking fee.

Refunds

Eligible refunds are issued to the original payment method within five business days after we receive and inspect the return. Business days are Monday–Friday, excluding holidays. Your payment provider may take additional time to display the refund.

Cancellations

Contact us promptly if you need to cancel. Orders can be cancelled before dispatch. After dispatch, the return process applies.

Damaged or incorrect orders

Contact us promptly with your order number and photographs of the item and packaging. Retain the packaging while we investigate.

We will offer an appropriate resolution, including a refund or another available piece where suitable, and cover necessary return postage for these issues. An identical replacement may not be available because each piece is individual.

Natural stone variation and handmade edging do not excuse transit damage, an incorrect item or a problem inconsistent with the listing.

Support

Email madebyhaylie@gmail.com or use the Contact form. We aim to reply within two business days. Include a piece number for product questions and an order number for order questions.